Our call tariffs
Our Access Charges & Service Charges
| Headline Route | Peak | Off-peak | Weekends |
|---|---|---|---|
| UK Landline Geographic (01, 02, 03) | 1.59 ppm | 1.27 ppm | 1.27 ppm |
| UK Mobile (07) | 11.50 ppm | 10.23 ppm | 7.67 ppm |
| 35 Low-Cost International Countries* | 1.92 ppm | 1.92 ppm | 1.92 ppm |
| UK 0800 Number Outbound | 0 ppm | 0 ppm | 0 ppm |
| Gradwell to Gradwell VoIP Calls | 0 ppm | 0 ppm | 0 ppm |
| 0800 Inbound Charges | Landline | Mobile | Payphone |
| UK 0800 Number Inbound | 3.17 ppm | 3.17 ppm | 3.17 ppm |
Since 1 July 2015, the cost of calling service numbers is now made up of two parts:
An access charge
This part of the call charge goes to your phone company, charged as pence per minute. They will tell you how much the access charge will be for calls to service numbers. It will be made clear on bills and when you take out a contract. Gradwell charge 75ppm + VAT.
A service charge
This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is. These rules apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK, delivering clearer call rates for everyone.
* 35 Zones Included:
Argentina, Australia, Austria, Belgium, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK, USA.
Current customer? Contact our Customer Support Team if you have any queries regarding call charges.
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