Helping healthcare IT experts move to a fully integrated telephony solution
About
Healthcare IT software
Industry
Medicine
HQ
Fforestfach, Wales
Gradwell Products
Hosted VoIP
The customer
Medical Connections are a healthcare IT company. They provide well established, commercially supported software toolkits and consultancy for healthcare integration with primary focus on DICOM & XDS. As an imaging software provider, Medical Connections supplies the components needed to enable the exchange of medical imaging, like X-rays and ultrasounds.
Medical Connections are a Gradwell customer, taking full advantage of the benefits of hosted VoIP.
The challenge
Medical Connections’ Managing Director, Dave Harvey started his business working from home. As the business grew, new premises were sought, and Dave found himself researching the market for a new telephony solution.
“We’d just increased in size, so I wanted multi-line connectivity in the office but also a line at home as I work in both locations. VoIP appeared to be the right solution. I discovered Gradwell and they ticked all the right boxes at the right price.”
The solution
After selecting Gradwell’s VoIP services, Dave discovered a number of immediate benefits. The first was the ability to keep the company’s original telephone number, which would minimise disruption to the business. The second was getting the service started. Other benefits that Dave found with our hosted VoIP service is the improved flexibility, innovative features, functionality and the ability to port numbers from BT.
“Both VoIP phones arrived pre-configured and ready to plug in and go which was very useful. I added a new number the other day and it was literally functioning within five minutes of doing it!”
“I discovered Gradwell and they ticked all the right boxes at the right price.”
Now a Gradwell customer for more than two years, Dave regards his overall customer experience as positive and remarks at the positive benefits the system had on his business.
“When you call customer support, you get through to a person who’s technically competent and knowledgeable – not just somebody with a script in a call centre”.
Join thousands of businesses
We’ve helped organisations from across the UK take advantage of cloud-based communications tools. Can we help you?
