Microsoft Teams Direct Routing
Turn Microsoft Teams into your business phone system and experience unified communications.
Cost-Effective Communications For Remote Working
New to Direct Routing?
Direct Routing is the process of connecting Microsoft Teams to the traditional phone network via external telephony providers, such as Gradwell, for organisations using Teams as their PBX.
This means being able to take advantage of migrating communications to the cloud, cheaper call rates, more flexibility and better support.
We’ve created a detailed guide to help you understand how it works and how it can help your organisation.
Get more from Microsoft Teams
Unify your communications
Combine your messaging, meetings, file management and phone system into one powerful system.
Make significant savings
Our call charges almost always beat Microsoft’s calling plans. Save huge sums on your calls across all users.
Built for remote working
Remote working isn’t going away, and neither is Teams. With Direct Routing, you can easily share documents and host meetings anywhere, on any device.
Reliable and secure systems
Our infrastructure is built to use the full power of AWS cloud hosting, with multiple redundancies.
Why Gradwell?
We are the UK’s SIP pioneers and we take pride in the resilience of our network. We have a team of over 20 developers who are constantly evolving and advancing our technologies. That’s why we’re trusted by hundreds of organisations for business-critical SIP services. See what else makes Gradwell stand out from the crowd…We’re one of the UK’s leading SIP technology specialists and played a key role in the development of Direct Routing with Microsoft.
Recognised experts
We helped pilot Direct Routing directly with Microsoft and our network is trusted by thousands.
Easy setup
Port over your numbers from almost any provider, together with personalised onboarding and training from our UK-based experts.
Usage & billing stats
Access calling records, billing and other key data to help you get the most out of your system, all in one place.
One-stop shop
We directly connect you to the PSTN network through our Microsoft Direct Routing service and SIP Trunks, including providing the licenses you need to enable your business.
Cost-effective communications
Gradwell Direct Routing |
Microsoft |
|
|---|---|---|
| No. of minutes | 1,500 | 1,200 |
| RRP | From £4.50 per user/per month | From £4.50 per user/per month |
| Payment method | Direct Debit | Credit Card |
| Payment date | Post-date | Pre-paid |
| Minutes pooled | Yes | Yes |
| Channel limits | No | No |
| International calling | Unrestricted | Restricted by credit card |
Frequently asked questions
What is Microsoft Teams Direct Routing?
Great question! This feature allows you to make calls to businesses and customers throughout the world, all within Microsoft teams. By using a SIP trunk to route your calls over the internet it is a cost-effective solution all within one platform.
How does direct routing work?
We simply host a Microsoft Teams-certified Session Border Controller (SBC) within our own network, which we then connect to our SIP Trunks. We then add another trunk between the SBC and Microsoft Teams so we can configure the line and connect this up with your Teams accounts.
What is Microsoft Teams?
Teams is a communications app that offers a host of features such as instant messaging, video meetings and file transfers within an organisation.
I don’t have Microsoft Teams. Can I buy from you?
You can! However, this isn’t something we currently offer as we specialise in enabling calling within Teams.
What if I already have Office 365 but not Teams?
Depending on your Office 365 licence, you may have free access to Teams, but you may need to upgrade if this isn’t the case. Talk to us if you’d to discuss your organisation.
Why should I buy from Gradwell?
We are one of the UK’s top IP communications providers. We work with SMEs, charities and larger businesses to help them get the most out of modern telephony and communications software.
A reliable network
Our network is trusted by thousands of businesses for their communications every day.
We use the power of AWS combined with our own technology and experts to make Direct Routing easy, secure, and reliable. You can find out more about how we make our cloud communications infrastructure secure and resilient in this blog post.
Trusted by our customers
We work with in-house IT functions with complex requirements, to business owners and office managers who are new to telephony and communications. Read our case studies to find out more.
“The fact that we now have a phone system that has a host of features, including much better call quality and ease of use, which have improved our day-to-day operations, but we are paying significantly less is great.”
Andrew Gamble
Network Manager, Pitville School
"Gradwell were attentive and on the ball throughout the implementation. This really was one of the best IT service experiences I have had in my whole career."
Carl Wood
Infrastructure Manager, Royal Air Forces Association
“The experiences post–deployment have been rapid, responsive, and communicative. The support and project management has been diligent and efficient, with a reassuring presence felt throughout the process”
Leon Riley
IT Manager, Suma Coop
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