Wave Teams+
Bring full unified communications support to your business, with Wave Teams+
Wave Teams+
Teams has been adopted by thousands of businesses to support the rise of remote and hybrid working. However, although it has some phone system features, it is not as effective at handling communications with customers, suppliers, and other external parties. Businesses need seamless integrations with fully-featured telephony to communicate and collaborate effectively.
Our new integration, Wave Teams+ brings together the best of both worlds; market-leading collaboration from Teams with the affordable and intuitive Wave phone system. Set-up is simple and ongoing user management easy in our dedicated configuration UI and user management interface
In addition, Wave Teams+ is a native integration, no 3rd party plugins or toolbars are required to make it function, meaning you can access the full set of Microsoft Teams controls and your phone system within one seamless integration.
Why you should combine Teams with Wave
Manage all calls through Teams
Manage calls using Wave routing options
Control your number presentation
Connect all your users
In-depth reporting on all calls via Teams
Secure call recording
Wave Teams + features
| Feature | Microsoft Teams | Wave Teams+ |
|---|---|---|
| Chat | ||
| Video Calling | ||
| Intelligent Call Routing & IVR | ||
| Call Recording | ||
| Advanced Reporting |
Trusted by our customers
We work with in-house IT functions with complex requirements, to business owners and office managers who are new to telephony and communications. Read our case studies to find out more.
“The fact that we now have a phone system that has a host of features, including much better call quality and ease of use, which have improved our day-to-day operations, but we are paying significantly less is great.”
Andrew Gamble
Network Manager, Pitville School
"Gradwell were attentive and on the ball throughout the implementation. This really was one of the best IT service experiences I have had in my whole career."
Carl Wood
Infrastructure Manager, Royal Air Forces Association
“The experiences post–deployment have been rapid, responsive, and communicative. The support and project management has been diligent and efficient, with a reassuring presence felt throughout the process”
Leon Riley
IT Manager, Suma Coop
Frequently asked questions
Do I need a Microsoft license?
Yes – A Microsoft 365 subscription with Teams included is needed PLUS a Teams Phone Standard (without calling plan) license.
Do I need to give you access to my Microsoft tenant?
No – You create a admin user and we provide a secure method for you to deliver the credentials to us. We use these during the provisioning process only. These credentials need to remain active to allow MACDs.
Do I get call recording?
Yes – Call recording is a Wave feature and works on inbound and outbound calls that are handled by Wave only Teams to Teams voice or video calls are not recorded in Wave.
How do I control which users can use Teams with Wave?
There is a simple selector in the User page of the Administration panel. You can enable users up to the number of add-on licenses you have purchased. Wave will tell you when you run out and you easily order more add-ons.
Can I use a handset with this solution?
Yes – a user with Wave Teams+ can have standard handset too and both will ring at the same time, choose which you answer on.
Can I change my outbound caller ID?
Yes, this can be done through the control panel. Or if you are using our Wave user portal, you can do this through there.
Join thousands of businesses
