Blog
From VoIP systems to connectivity services, we empower organisations to bring people together and solve business challenges.
Microsoft Teams: Calling Plan vs Direct Routing?
Microsoft Teams is a chat-based internal communications and collaboration platform, complete with file sharing, online meetings and useful features for businesses. Microsoft developed a way to convert Teams into a business phone system by adding voice and PBX...
Automation and Digitisation: The 2020’s Challenge for SMEs
Guest Post by Ian Gosling, Founder of AUTTO.What a rollercoaster of a year 2020 has been. It’s a year which has greatly accelerated trends that were already underway like e-commerce, working from home and digitisation. I can't help wondering if this year has set the...
Microsoft Teams Calling: How to start making and receiving calls in Teams
Microsoft Teams Calling allows users to make and receive calls. While Teams is primarily viewed as an internal communications and messaging tool, Microsoft developed a way to convert Teams into a business phone system. By adding voice and PBX capabilities to Teams,...
What PBX Features Do I Get With Direct Routing?
Direct routing is a way of routing Microsoft Teams to the PSTN. Teams used to be primarily used as an internal communications and collaboration tool. Through the Direct Routing process, it converts the platform into a fully-fledged business phone system (PBX) with...
Returning To Work After Covid-19: Managing Expectations
Due to the COVID-19 pandemic, most of the UK’s workers have been inside for the past few months – either working from home or on furlough leave. Following UK government advice, high street shops and non-essential businesses have started to reopen as lockdown measures...
Gradwell becomes 3CX Titanium partner
As one of the top 3CX partners in the UK, we’ve helped many businesses and customers get started with 3CX over the last few years. And with the COVID-19 pandemic changing the way businesses operate, we’ve enabled many organisations and employees to work from...
Direct Routing & Disruption in Telecoms Partner Event
On Thursday 12th March, the Gradwell team headed to Eight Members Club in Moorgate, London, for our first partner event of the year. Our event was focused on Direct Routing & Disruption in Telecoms and we were joined by industry experts and speakers from...
What we’re doing in response to Coronavirus
Like many of our customers, we’re following the news surrounding the Coronavirus outbreak very closely. As a supplier of critical communications infrastructure to many businesses, we wanted to keep our customers and partners aware of what we’re doing to make our...
Updates to the Gradwell Control Panel
At Gradwell, we’re constantly building new products and improving our systems. We've been working hard to update your user control panel, and you’ll be able to see these changes on Monday 2nd March. We’ve made the control panel easier to use and manage, while also...
Introducing: The Partner Portal
We’ve recently revealed our latest product, Wave, a new hosted VoIP phone system designed for SMEs. In conjunction with the launch of Wave, our dedicated team of experts have been working on a portal, specifically for our channel partners. After months of developing,...
Are We Running Out Of 020 Phone Numbers?
In late 2019, Ofcom introduced a new 020 range of landline phone numbers for London, to keep the city connected. The demand for numbers has been on the rise, especially in London, with more and more people moving to the capital. By introducing the ‘020 4’ area code,...
Hunt Groups For VoIP Calling: Everything You Need To Know
Having a phone system for your business is a great way to strengthen your communications with your colleagues and clients. While a phone system is vital for making and receiving calls, it also has innovative features in place so you can get the best out of your...