Guides
Get to know how communications technology is changing the way we work
A unified future: 5 compelling benefits of unified communications for IT Directors
In the past, telecommunications weren’t always high on an IT Director’s ever-expanding list of priorities. IT directors were more concerned with ERP, SaaS, cyber threats and ultimately reducing IT spend. As long as the phone system worked, that was all that mattered....
Why you need to get ahead of the queue for the PSTN Switch Off
What’s the longest queue you’ve ever been in? Was it a joyous queue, like getting into Wimbledon, where everyone was having fun and the queue was part of the whole experience? Or was it grim and anxious, like outside the passport office? If you wait until 2025 the...
What is SoGEA Broadband? A Buyers Guide
Introduction Single Order Generic Ethernet Access (SoGEA) is a new service offering that allows Small and Medium Enterprises (SMEs) access to the internet without the need for a traditional PSTN line, in short, a single broadband line. With the PSTN switch-off slowly...
A Buyers Guide to Business Broadband
Are you looking for more information about our business broadband offering? You’ve come to the right place; this in-depth guide will provide you with all the information you need to make an informed purchase for your business connectivity needs. The main difference...
What is Wave? A Buyer’s Guide
Wave is our very own affordable, powerful and intuitive cloud phone system that’s designed to help your business work from anywhere. Enabling your workforce to succeed shouldn’t be difficult. What does that require? Fuss-free technology that is always available, easy...
A Guide to the Alliance Partner Programme
For more than 20 years, Gradwell have been pioneers in VoIP and communication technology. Having grown fast in recent years through the development of our own IP and the acquisition of The Technology Group, we have embarked on the next phase of growth. To continue on...
Taking the Complexity Out of Your Office Move: A Guide
Whether upsizing, downsizing or simply to move into new offices, there are many reasons for businesses to move to new premises. It’s often the case for project managers to be involved in lots of aspects of the move, from picking new furniture, to office layout and the...
Creating Call Centres: A Guide
Making and receiving calls is integral for businesses, whether it’s contacting clients, supporting customers or simply catching up with colleagues. While today’s digital age has provided us with more options of how to communicate, including video and live chat, the...
The Telecoms Glossary
Do you know your BRI from your PRI? Any clue what the difference between an on-premise and hosted solution is? No idea what call transfer, routing or barring means? If you’re new to telecoms, you might have seen lots of strange terms and acronyms floating around, like...
Business Number Porting: Everything You Need to Know
When starting a business, investing in strong telephony and a memorable phone number is a great way to make your presence known and help your business develop in its earlier stages. But what happens when you want to switch providers to save money, get more features...
What Are 3CX Phone Systems? Everything You Need To Know
The rise in remote working means businesses are looking to software to help them stay as productive as possible while their employees are in their living rooms, spare rooms (if they’re lucky!) and kitchens, rather than the office. Cloud-based phone software and...
Telecoms Fraud: What it is and how to avoid it
With organisations and their employees switching to almost exclusively remote working, there have been many unintended consequences to these changing business practices. One example is a significant rise in telecommunications fraud. What is Telecoms fraud? Telecoms...