Guides
Get to know how communications technology is changing the way we work
Remote working: Tools and Tips
The COVID-19 pandemic means that many UK businesses are enforcing home working for almost all employees following government advice. This doesn’t just put a huge strain on business productivity, but on general mental and physical health. How do businesses maintain the...
What Is A Hosted PBX Phone System? A Beginner’s Guide
A hosted PBX is a Private Branch Exchange (PBX) that is delivered by a ‘hosted’ service. This means an outside provider ‘hosts’ or takes care of your PBX system and provides the physical servers and services to run your phone network. What is hosted PBX? To...
Everything You Need To Know About SIP Trunks
Looking for more information about how modern telecoms works? One important concept to understand is SIP Trunking. The traditional Public Switched Telephone Network (PSTN) – with its copper network and ISDN lines – is soon switching to be entirely based online....
What Are Leased Lines? A Buyer’s Guide
On the hunt for more information about high-speed internet connections? This guide aims to give you an understanding of one popular option: Leased Lines. What are leased lines? A leased line is a dedicated, fixed-bandwidth data connection. It allows data-hungry...
ISDN: What It Is And How It Works
In 2015, BT announced plans to stop the purchase of ISDN lines in 2020 and to officially switch off ISDN in 2025. The 5-year phase out has officially begun and many businesses and homes are starting to think about making the change. In this guide, we’ll teach you all...
VoIP Phone Systems: A Buyer’s Guide
VoIP simply stands for Voice Over Internet Protocol and means the use of the internet for telephony. It’s the basis of many modern phone systems and allows voice calls through well known apps and services. At Gradwell, we’ve had almost 20 years of experience in...
Microsoft Teams Direct Routing: A User Guide
Microsoft Teams is one of the fastest growing business products in the world, providing internal communication and meetings, document management and app integrations. With Microsoft’s announcement of phone capabilities for the platform, there has been a growing buzz...