The price-review clause most buyers never read. One question gets your year 2 and year 3 prices in writing before you sign. (Mistake No.1, page 4)

The 60-second bill check that reveals whether you’re already overpaying or if you’re being over-quoted for your phone system. (Mistake No.2, page 6)

The number-porting mistake that can cost a business its phone number. And how to keep yours through any switch. (Mistake No.3, page 9)

Why the cheapest quote is usually the most expensive after 36 months. A real pricing teardown example. (Mistake No.4, page 11)

The internet check to run before you commit. How five minutes now can prevent months of call-quality complaints. (Mistake No.5, page 12)

The switch-off deadline trap: What happens to lines, alarms and card machines if you leave migration too late. (Mistake No.6, page 15)

The one question that instantly exposes a bad provider. Most can’t answer it on the spot. (Mistake No.7, page 17)

At Gradwell Communications we’ve supplied 1000s of UK businesses phone systems since 1998, and we’ve seen the same 7 mistakes cost companies money, lost phone numbers and customers over and over.

This report is the honest buyer’s guide we want every business to read first. The advice inside applies to any provider and is solely to help you avoid any issues when choosing or moving.